Return Policy

Returns and Refunds Policy – Omiloa

Your satisfaction is our priority.

Return period
You have 30 days from the date of delivery to request a return.

Return conditions
To be eligible for a return:

The product must be unused and in good condition
It must be in its original packaging
You must provide proof of purchase

Return shipping costs
Return shipping costs are the responsibility of the customer.

Resolution options
Before proceeding with a full return, we offer alternative solutions to speed up the process:

Partial refund between 20% and 50% without returning the product
Product replacement at no additional cost
Discount for future purchases

These options are offered as a fast and efficient solution for both the customer and the company.

Refunds
Once the return is approved, the refund will be processed using the original payment method. Processing time may take between 5 and 10 business days.

Contact
To initiate a return, contact us at:
contact@omiloa.com