Refund policy
RETURNS & REFUNDS POLICY
You have 30 days from the date of delivery to request a return or refund.
Eligibility: The item must be unused, in its original packaging, and in the same condition as when you received it.
How to start a return: Contact us at contact@omiloa.com with your order number and reason for return. Please do not send anything back without contacting us first.
Damaged or incorrect items: If your order arrived damaged, defective, or incorrect, contact us at contact@omiloa.com within 30 days of delivery. We'll ask for a photo of the issue and offer either a replacement or a full refund at no extra cost to you.
Refunds: Once your return is approved, the refund will be processed to your original payment method within 10 business days.
Non-eligible items:
- Used items or items without original packaging
- Sale items or gift cards
Contact: contact@omiloa.com